Member Protection Information Officers play an important role in sport. They provide information and guidance on complaints procedures - they are the 'go to' person if you want to discuss problems at your club/association, particularly if you are considering making a formal complaint.

They do not handle the complaint. The MPIO is a person who has satisfied their state's or territory's requirements and is responsible for providing information about a person's rights, responsibilities and options to an individual making a complaint or raising a concern, as well as support during the process.

Equestrian Australia Member Protection Policy

 Understanding Complaint Handling

Equestrian Australia MPIOs

Please watch the below YouTube clip if you would like to become one of our MPIOs.  Online training is available on a regular basis, and Face to Face training is offered by the NT Government throughout the year and the Territory.